Customer Success Engineer - Intern/Entry Level

What we're looking for:

Junior or Senior Computer Science/Engineering students to work as part of our customer success team. An ideal candidate would have a combination of academic and real world experience.

Responsibilities will Include:

• Works as part of a high performance team to promptly identify, analyze and resolve customer inquiries, concerns, and issues
• Creates and delivers customer tool and methodology training
• Advises customers on tool and methodology implementation
• Writes technical documentation
• Participates in projects to improve support capability and systems deployment
• Helps us beat the developers in foosball

Qualifications:

• Superior problem solving skills with the ability to exercise sound judgment to solve complex issues
• Interest in acquiring deep product and methodology expertise; experience with software development, requirements management and/or Agile methodologies a huge plus
• Ability to troubleshoot web browser technologies
• Java and .NET skills desired, understanding of Web Services a plus
• Excellent presentation and demonstration skills
• Ability to work effectively in a fast-paced and fluid environment
• Demonstrated ability to have fun required
• Any previous customer software support a plus

Please email your resume to jobs@rallydev.com

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