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Customer Support Engineer - On Prem
Rally Software Development located in Boulder, Colorado is a dynamic, start-up that provides software-driven enterprises a complete solution of knowledge, coaching and tooling to succeed with Agile, the next generation of development practices.Due to our success we are seeking the following individual to join our team.
Responsibilities
- Works as part of a high performance team to promptly identify, analyze and resolve customer inquiries, concerns, and issues
- Responds to customer requests regarding the Rally product and Agile methodologies
- Creates and delivers customer tool and methodology training
- Delivers Agile best practices coaching
- Advises customers on tool and methodology implementation
- Coordinates internal resources to ensure customer success
- Acts as a liaison between customers and product management to ensure customer issues are resolved
- Writes technical documentation
- Participates in projects to improve support capability and systems deployment
The ideal candidate will have the following experience and attributes:
- Possess superior problem solving skills with a proven ability to exercise sound judgment to solve complex issues, recognize business critical situations and escalate as needed
- 2 + years previous customer software support required, ideally supporting Web applications
- Interest in acquiring deep product and methodology expertise; experience with Software Development, Requirements Management and/or Agile methodologies a huge plus
- Understanding of TCP/IP
- Basic knowledge of FTP
- Ability to troubleshoot web browser technologies
- Java and .NET skills desired, understanding of Web Services with SOAP and/or REST
- Excellent presentation, demonstration and facilitation skills in leading meetings, trials and projects
- Experience with Linux and VMware a plus
- Ability to work effectively in a fast-paced and fluid environment
- History of outstanding customer service and customer advocacy
- BA/BS degree in Computer Science, Engineering or related field a plus
At Rally we're looking for people who are passionate about the software industry and want to work with the best and brightest. We value teamwork, the ability to meet commitments as well as skill and in return offer an exceptional opportunity to grow. We strive for a healthy, productive work/life balance, while enjoying the opportunity to substantially contribute to the direction and success of a vibrant software business.
If this sounds like an environment in which you might thrive, please email resume to jobs@rallydev.com.
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