Product Overview
EditionsSupport Management
Delight your customers by increasing the collaboration between customer support and development. With this tight collaboration, customer support engineers can view existing defects, submit new defects and track the development status of customer-reported issues, providing up-to-date status to customers.
Rally Support Manager for Salesforce.com
The Rally Support Manager for Salesforce.com improves support responsiveness and increases customer satisfaction through case-to-development lifecycle tracking. It gives support teams a 360 degree view of customer-reported bugs and feature requests by tracking their development status and informing customers with tailored release announcements or self-service portal updates.
Customer Testimonial:
Rally Support Manager gives our support organization working in Salesforce the ability to submit or look up existing defects in Rally and link them to customer case files. Support gets to see the development status of defects and provide accurate updates to our customers, while developers can understand the customer impacts and link to full customer information in Salesforce."
Jay Ennis, Vice President of Development, Netcordia
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